Don't use Apple - They don't care about you or your luggage

[Beth]

We have used Apple two times and both vacations were ruined because all our luggage was lost. We were forced to buy the bare necessities to get by and Apple won't even own up to their responsibility to reimburse us for our lost luggage. If you think it's bad being delayed, we were delayed 12 hours, 0 of 4 bags arrived in St. Lucia, and they did not have the correct room for us nor did our Apple Rep do anything to compensate us. After returning home and sending multiple letters to Apple and making countless phone calls, Apple stands behind the stance that they will not do anything for us. Apparently, apple does not care to retain their customers.

[traveler]

Isnt it the airlines responsibility to reimburse you for your luggage. Apple simply books the trips and attempts to help you when you have problems. You must have bad luck since I have been traveling a loooong time and have had to have my luggage delivered to me once.