Has anyone recieved any information on rebooking after ivan?

Hi traveler,

I can't tell you how disappointed we've been with them so far. We're now getting a family travel agent involved and possibly a lawyer. The representative that we talked to said that they were only authorized to give us the days back that we didn't spend there, regardless of what their blue chip hurrican guarantee says. Our first excuse from the representative was that we were told that the eye of the hurricane did not directly hit the island, however I pointed out to the rep that their guarantee does not state that the "eye" has to hit the island, only "hurricane-force winds" have to hit the island, which they no doubt did and I have reports from the National Weather service that will reinforce that fact. She stuttered and then said that because we left the island before the hurricane actually hit, we were not technically "guests of the resort" when the hurricane winds hit.. .. .. . which their guarantee does state. (Despite the fact that we were scheduled to be guests of the resort during that period of time) However, I feel that when you're faced with dealing with a Category 5, potentially devastating effects on an island, we should not be required to stay there to "re-coup" our guarantee. We're not talking just some light winds and a few showers. We're talking about no electricity, no fresh water, potential rioting and looting (as had happened on the two islands previous to hitting Jamaica) and flooding that could shut down the transportation out of the island for days or weeks.

So far, dealing with Sandals has been horrible. Needless to say, we're out the $800 for our plane flight off the island, we had only a day and a half honeymoon, and now they're telling us they're not going to re-coup our airfaire or the entire stay of our trip.. .. . only the 5 days that we did not technically stay at the resort.

We are still going to work to get the entire trip back + airfare, but the way that they were trying to find every loophole to back out of what is supposed to be a peace of mind guarantee, has put such a sour taste in my mouth that I don't even have a desire to go back. I'd rather take a refund for the days that we didn't spend there and go to Hawaii. While I enjoyed the day and a half that we stayed there, I will not continue to do business with a company that lacks all integrity and blatantly takes advantage of its customers. I honestly hate to be so negative about a company that I was so looking forward to spending many future vacations with, but what they say they do for their customers and what they actually do are polar opposites.

I'll continue to keep you updated if anything changes, but I would love to hear any other experiences from people in the same situation.

Bride2be,

Your story sounds so familiar! Where are you from?

I don't have any details as of yet to what the outcome will be for a couple of wedding clients, of our family wedding/florist business.

Same.. .. . exact thing happened. and is happening to them!!!

Donna

I am in Central California.