drperfect, I think one problem you have in your approach with Sandals guests and their opinions, comes from the fact of the decent prices that you have paid for your Sandals or Sandals vacations. I was very happy to see you and others state the cost of your trips. When one pays $2,400 to $2,800 for 6 nights or 7nights with air for there vacation for two, it does for me make a big difference in what ones expectations will be or should be. I now understanding where you are coming from in SOME of your statements and others, that speak so highly of this chain resort. A Sandals vacation can be decent at those prices, and maybe just maybe if you do a lot of research on the various resorts that some of the rooms categories, and I do just say some will warrant a bit higher price.
I think people can get very confused, in one that is speaking soooooo highly of a resort, not knowing that they have paid $2,400 for their week. The next person that mentions maybe some points that are not so great in their experience probably has paid a FEW grand more then you for their week. THEY WILL HAVE HIGHER EXPECTATIONS and should not be shot down for their opinion as just some kind of picky people.
You say the ones that are used to the $50 a dish meal. Well,. .. .. . I say if you were paying $600 plus bucks a day for your stay (land portion only) the room they put you in, on any fairly traded hotel market in $100 a night range, I think you to might think, just maybe that the food quality that Sandals Boasts as gourmet, just might be a little more then just run of the mill chain food. Just maybe??? At those prices a couple $50 p/p dinners should be in store for guests. I think your comparison to a Big Mac and chains in that you know to expect the same from a Sandals in the way that it is also a chain. Some people aren't expecting that!
I surely don't know what this guest paid, or the guest that will be leaving soon has paid for their trip, but, please believe me that there are those going to any of these Sandals resorts and paying BIG bucks for their week. Some acquaintances of ours just returned from the Sandals Halcyon in July (low season) at the low cost of well over $6,000 for 8 nights, LOL. All for a motel room

. .
Some people are not going to be coming back with quite the glowing report like you have on your vacations.
Different people, different resorts, different prices, different oppinions!!!
Donna
"St.Lucia Simply Beautiful"