I took a Globus Tour to Italy this year. Returned the middle of May. I would give it a "C Grade." The guide was very knowledgable and the other guides we picked up at the various stops were excellent. The hotels were very marginal. The included dinners were not very good - the Italian food here is better and more varied. We drove from Rome to Pisa one day - big mistake since we got there so late the cathedral, etc., were closing within 45-mins. after we checked in to our hotel. We should have gone straight to Florence.
The extra dinners we purchased were also just okay. We almost felt compelled to take these since several of our hotels were on the outskirts of the cities and if we didn't we would be stuck at our hotel restaurants. The trip to the Pope's summer residence was just silly. We sat in traffic for a couple of hours and when we got there they just waved towards some gates and said that was it and also there was a lake which was hundreds of feet below the coach and we never saw it up close.
On the plus side the transfers to and from the airport were well handled.