On April 9, 2006, I purchased a cruise for $3600.00 from the NCL website. On April 10, 2006 I called and paid the $600.00 deposit. After the booking was made and the deposit was given, NCL raised the price of the cruise by $119.00. When I called and inquired, they told me that they did not charge enough initially and that they needed to add $119.00 on top of the $119.00 they just added. After 2 days of getting nowhere, I cancelled the cruise. However, they told me that they would not reverse the deposit or credit my credit card for "at least 2 weeks". . I have supporting documentation proving this bait and switch tactic.

I've booked directly with Royal Caribbean and Princess without any incident, so what makes NCL so special that I would need to go through a travel agent?